Frequently Asked Questions

Q. Who do I contact if I have any questions or concerns?
A. Please email us at for assistance.



Q. What do I do if I can't find, deleted, lost, etc my tickets?
A. If you have a Skeletix account, try logging into your account by going to HELP and then CUSTOMER LOGIN in the main menu. Once logged in, your orders will be displayed under the orders tab.


If you do NOT have a Skeletix account or are not seeing your order, you can email us at and we can resend your order.


Your tickets will ALSO be on will call at the event. 



Q. How do I redeem my tickets?
A. After the purchase is completed, a confirmation email with a PDF attachment will be sent to the email address that you provided at checkout. THIS PDF IS YOUR TICKET.


Present this ticket on your phone, or print it out if preferred. Please also bring photo identification such as a drivers license, school ID, etc to verify the purchase. 



Q. Do I need to print my tickets out?
A. No, your tickets can be scanned directly from your phone. 



Q. What if the act I wanted to see cancels?
A. If the act who has canceled is the “headlining act”, or main act on the show, funds will be refunded.


If the act that canceled is one of the supporting acts, refunds will not be issued.



Q. Do you offer refunds?
A. All purchases are final. We do not offer refunds unless the event or headlining act has been canceled.